We received the purchased artificial Christmas tree in a box, what next?

After unpacking the tree from the box, it needs to be unfolded, and each branch and crown modeled separately.

How to unfold the Christmas tree?

Each Christmas tree comes with an assembly instruction manual and a stand. Remember to model the tree before hanging Christmas decorations. You can also find our useful movies on our YouTube channel Wiecznie Zywe Choinki.

Is the garland purchased in Timeless Christmas Trees store shipped with the fasteners?

The garland is shipped without additional fasteners. To attach the garland, simply use tips, which is a branch, and wrap it around the part to which you want to attach it.

Is the wreath purchased in your store shipped with the fasteners?

Wreaths over 80cm use metal rings that have a small loop for hanging.

Are the Christmas trees purchased in your store shipped with stands?

Yes. Every artificial Christmas tree purchased in our store is shipped with a stand. Artificial trees are shipped with plastic or metal stands. The difference is related to the weight and height of the tree. Lighter trees have a plastic stand, and heavier ones have a metal stand.

PVC or metal stand?

The PVC stand is assigned to lighter trees, while the metal stand is for heavier trees. Each stand is designed to keep the tree stable and safe. The stands are green to match the color of the tree.

What to do with the tube that is located at the top of the tree?

In most artificial trees, the tops are finished with a tube with a hole. Simply lift the longest branch at the top of the tree to give the tree its shape and cover the tube, which is the trunk of the tree.

How to store the Christmas tree and holiday accessories purchased in your online store after the holiday season?

After removing all decorations that are not permanently attached to the tree, as well as other products purchased in our online store (garlands, balls, wreaths, stars, decorations), gently refresh the branches. The tree or accessories should be placed in the box in which they were purchased or packed in a sealed package such as a bag or cardboard and placed in a dark and dry place.

Can the accessories purchased in your store be used for other occasions?

Yes. Our accessories can decorate our interiors for other holidays and various occasions related to celebrations, such as decorating Easter wreaths or serving as decorations for baby showers, church weddings, wedding receptions, or other special occasions.

Can I pick up the Christmas tree in person?

Yes.

How is the height of the tree measured?

The artificial tree is measured together with the stand and the raised top of the tree (i.e., the longest branch after modeling, extended at the sharpest angle of the tree).

What does a PE artificial tree mean?

This is a material that perfectly imitates real needles but is softer to the touch. Our artificial trees made of PE, garlands, and wreaths are easy to model. PE branches are dense and permanently attached to the trunk, making it easy and quick to unfold the tree.

What does an artificial snow-covered tree mean?

A snow-covered Christmas tree is nothing more than a tree that has been covered with foam that imitates snow. This foam is safe, delicate and perfectly reflects snow. Artificial snow-covered Christmas trees and snow-covered wreaths are snowed by hand, so the assortment of snow may differ from those in the photos. An entire Christmas tree covered in such foam is deceptively similar to a real tree covered in snow in the mountains. Excess snow can often fall off, but this adds to the appearance of the artificial snow-covered tree.

What does an artificial PVC Christmas tree mean?

PVC artificial Christmas trees are made of artificial foil that imitates a real tree. PVC artificial Christmas trees use 3 types of foil, which gives the tree its density. Our artificial Christmas trees are easy to shape. The branches of PVC artificial Christmas trees are permanently attached to the trunk using a quick-fix system, which makes it easy and quick to set up the tree.

What is the cost of shipping Christmas trees?

In our store, we care about the customer's satisfaction, which is why we have decided to cover the cost of transportation ourselves.

Why does my tree not look like the one in the photos when unpacked from the box?

The trees shown on our website are shaped by us before the photos are taken. At home, every customer should shape each branch separately and give the tree its desired shape. This can be done as desired.

Why does my garland, Christmas ball, wreath, stars, and decorations not look like the ones in the photos when unpacked from the box?

Our accessories are shaped by us before the photos are taken. At home, every customer should shape each branch separately and give the decoration its desired shape. This can be done as desired.

When should I order a tree so that it arrives for Christmas?

The processing time for our products varies depending on the type and size of the assortment. The processing time for each product is indicated on our store's website. We suggest that orders for Christmas be placed no later than mid-December because we do not accept new orders after December 10th.

What are the basic advantages of an artificial Christmas tree?

An artificial Christmas tree lasts for many years. It is a one-time cost for many years. An artificial Christmas tree does not have a problem with falling needles. After the holidays, we can fold, pack and store an artificial tree, then enjoy it for the next few years. An artificial Christmas tree does not require special care. PE artificial trees are suitable for recycling. Artificial trees do not cause allergies.

What are the small artificial Christmas trees available in our online store?

In our store, small artificial trees are up to 80cm tall. Their weight does not exceed 8kg, and the lightest tree weighs just under 0.5kg.

How many parts does an artificial Christmas tree consist of?

This information is included in the description of each product.

Do the trees come with instructions for setting up and taking down?

Yes. Instructions are included with each box containing a tree. You can find also our short helpful movies on our YouTube Channels Wiecznie Zywe Choinki.

How do I choose the right size for an artificial Christmas tree?

First of all, pay attention to the bottom diameter and height.

Can artificial trees and accessories purchased from our online store be used outside?

Artificial Christmas trees can be used outside. However, accessories may not be suitable for outdoor use, so it is recommended to check the product description before use. An artificial Christmas tree can serve as a holiday decoration outside during the Christmas season. However, it's important to remember that long-lasting poor weather conditions such as sunlight, rain, humidity, and strong winds may not be favorable for the materials from which the tree is made.

How long do I have to wait for the tree after purchasing it?

The delivery time depends on the selected model, height and country. Each of our trees has a delivery time specified on its website, and an additional five days should be added for shipping. After the package is handed over to the carrier, the delivery time is in the carrier's hands.

Visible trunk in the artificial Christmas tree - Alpine Spruce.

The Alpine Spruce was intentionally designed to showcase the natural wood trunk feature of a real Christmas tree.